When plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed.įollow the appropriate steps for the condition that exists. If you receive the ink-backup mode message and two print cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each print cartridge. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of printouts. When the printer detects that only one print cartridge is installed, ink-backup mode is initiated. Follow these instructions to resolve the problem. If you receive an error message about a paper mismatch, it indicates that the paper size or type selected in the software program or in the printer software does not match the paper in the In tray. Paper detected does not match paper size or type selected message Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Print cartridge carriage is stalled messageįollow these steps if the printer stalls while you are printing a document.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove 'HP Support Solutions Framework' through Add/Remove programs on PC.

HP Support Solutions Framework - Windows Service, localhost Web server, and Software.

This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

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